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VICIdial · Predictive Dialer
Turn your call centre into a productivity powerhouse.
Intelligent, cloud-hosted predictive dialling that connects your agents only to live, answered customers — so they spend their time talking, not waiting.
productivity
SLA
The challenge
Inefficient call centres quietly cost you money.
Wasted agent time
Agents burn hours dialling numbers, waiting for connections and hitting busy signals instead of speaking to customers.
Lost opportunities
Low connect rates and missed calls mean abandoned campaigns and revenue that walks out the door.
High operating cost
Traditional on-premise systems lock up budget in expensive hardware, maintenance and downtime.
The solution
Predictive dialling that anticipates the perfect moment to connect.
VICIdial's algorithms predict agent availability and call outcomes, dialling ahead so a live customer is on the line the instant an agent is free.
- Advanced algorithms — maximise agent talk-time and cut idle gaps.
- Precise timing — connect agents to engaged, answered customers only.
- Productivity powerhouse — turn outreach into a predictable revenue engine.
Proven performance
Built for high-volume outreach.
Connectivity & reliability
Reach anyone, anywhere — without the hardware.
STD & IDD trunking
Connect with local and international audiences on reliable, high-capacity voice trunks.
100% cloud-hosted
Security, privacy and effortless scale — with zero on-premise hardware to buy or maintain.
99.9% uptime
Redundant infrastructure keeps campaigns running and protects your revenue streams.
Features
Everything your campaigns and agents need.
From intelligent routing to deep reporting, VICIdial gives supervisors control and agents momentum — all from one cloud console.
Inside the platform
Real-world impact
One dialler, many outcomes.
Debt collection
Reach more debtors at the right time and lift recovery rates.
Telemarketing
More live conversations per hour means more sales and revenue.
Customer service
Faster connections and shorter waits raise satisfaction.
Market research
Gather data efficiently by reaching far more respondents.
Pricing
Flexible plans, coming soon.
User-based licensing that scales with your team. Final pricing is on the way — request a quote and we'll tailor it to your campaign volume.
Starter
—per agent / month
- Predictive dialling
- Real-time dashboards
- Email & chat support
Growth
—per agent / month
- Everything in Starter
- CRM & API integration
- STD/IDD trunking
- Priority support
Enterprise
Customvolume & trunking
- Unlimited agents
- Dedicated infrastructure
- Account manager
Pricing will be published soon. In the meantime, contact us for a tailored quote.
FAQ
Common questions
We host and manage VICIdial in the cloud, so there's no hardware to buy or maintain. You get security, scale and 99.9% uptime out of the box.
Predictive algorithms time each call to agent availability and avoid spam-flagged caller IDs, helping you reach 80–90% contact rates.
Yes. VICIdial integrates with your CRM, billing and business systems through APIs so your data stays unified.
Dedicated expert support by phone and screen-share, plus help adapting the platform to your campaigns and workflows.
Elevate your outreach. Drive your success.
Discover the VICIdial difference with a personalised demo and consultation tailored to your business.