Cloud Predictive Dialer
Turn your call centre into a productivity powerhouse.
Intelligent, cloud-hosted predictive dialling that connects your agents only to live, answered customers — so they spend their time talking, not waiting.
productivity
SLA
The challenge
Inefficient call centres quietly cost you money.
Wasted agent time
Agents burn hours dialling numbers, waiting for connections and hitting busy signals instead of speaking to customers.
Lost opportunities
Low connect rates and missed calls mean abandoned campaigns and revenue that walks out the door.
High operating cost
Traditional on-premise systems lock up budget in expensive hardware, maintenance and downtime.
The solution
Predictive dialling that anticipates the perfect moment to connect.
Predictive Dialer's algorithms predict agent availability and call outcomes, dialling ahead so a live customer is on the line the instant an agent is free.
- Advanced algorithms — maximise agent talk-time and cut idle gaps.
- Precise timing — connect agents to engaged, answered customers only.
- Productivity powerhouse — turn outreach into a predictable revenue engine.
Proven performance
Built for high-volume outreach.
Connectivity & reliability
Reach anyone, anywhere — without the hardware.
STD & IDD trunking
Connect with local and international audiences on reliable, high-capacity voice trunks.
100% cloud-hosted
Security, privacy and effortless scale — with zero on-premise hardware to buy or maintain.
99.9% uptime
Redundant infrastructure keeps campaigns running and protects your revenue streams.
Features
Everything your campaigns and agents need.
From intelligent routing to deep reporting, Predictive Dialer gives supervisors control and agents momentum — all from one cloud console.
Inside the platform
Real-world impact
One dialler, many outcomes.
Debt collection
Reach more debtors at the right time and lift recovery rates.
Telemarketing
More live conversations per hour means more sales and revenue.
Customer service
Faster connections and shorter waits raise satisfaction.
Market research
Gather data efficiently by reaching far more respondents.
Pricing
Simple per-seat pricing
Pay per agent seat and scale anytime. Choose monthly flexibility or save with annual billing.
Predictive Dialer
AI-powered predictive & progressive dialling that connects agents only to live, answered calls.
- Predictive & progressive modes
- Live agent dashboard
- Call recording
- CRM & API integration
- STD/IDD trunking
Set User Fee = number of agent seats. Includes a one-time RM1,500 setup fee. Cancel anytime.
Enterprise
High agent volumes with dedicated infrastructure and custom trunking.
- 11+ agents / custom volume
- Dedicated infrastructure
- Dedicated account manager
- Custom SLAs & onboarding
Billed in MYR. Need more than 10 seats? Contact us for volume pricing.
FAQ
Common questions
We host and manage Predictive Dialer in the cloud, so there's no hardware to buy or maintain. You get security, scale and 99.9% uptime out of the box.
Predictive algorithms time each call to agent availability and avoid spam-flagged caller IDs, helping you reach 80–90% contact rates.
Yes. Predictive Dialer integrates with your CRM, billing and business systems through APIs so your data stays unified.
Dedicated expert support by phone and screen-share, plus help adapting the platform to your campaigns and workflows.
Elevate your outreach. Drive your success.
Discover the Predictive Dialer difference with a personalised demo and consultation tailored to your business.