Refund Policy
1. Overview
This Refund Policy applies to all products and services purchased from Malaya Digital ("we", "us", "our") operated by MALAYA DIGITAL HUB (202603105413 / JM1043242-T), including Predictive Dialer subscriptions and setup, WhatsApp message credits, and Voice Broadcast minute top-ups. By placing an order you agree to this policy.
2. Digital and subscription services
Our products are digital, cloud-delivered services. Because access and resources are provisioned immediately upon purchase, the following are non-refundable:
- Monthly or annual subscription fees once the billing period has started or the account has been activated;
- WhatsApp credits and any other usage-based top-ups once purchased — whether or not all credits have been consumed;
- Setup, onboarding, configuration or professional-services fees once work has commenced.
3. Renewals
Subscriptions renew automatically until cancelled. You may cancel a subscription at any time from your account; cancellation stops future renewals but does not refund the current or any past billing period. To avoid being charged for the next period, cancel before your renewal date.
4. Limited exceptions
Refunds may be considered, at our sole discretion, only where:
- You were charged in error or charged more than once for the same item; or
- A service was paid for but never provisioned and we are unable to provide it.
Approved refunds are issued to the original payment method within 14 business days.
5. Chargebacks
If you have a billing concern, please contact us first so we can resolve it. Initiating a chargeback without contacting us may result in suspension of your services.
6. Contact
Questions about a charge or this policy? Email sales@malayadigital.com.my or call +60 11-2626 2652.
MALAYA DIGITAL HUB (202603105413 / JM1043242-T) — B-2-24 (2nd Floor), Jalan Bunga Pekan 9, Pusat Perniagaan Banting Uptown, 42700 Banting, Selangor.